To register on this website (Adesfoods.co.uk), you must be over 18 years of age.
When you register, you will be asked to provide your details, you must ensure that the details you provide during registration or anytime are correct and complete. Please inform us of any changes to your information by updating your personal details at anytime to ensure our records are correct.
Shipping & Delivery
We do delivery to the whole of UK residential addresses. We also offer "Click & Collect" for FREE to all customers from our Thamesmead branch. For all wholesale customers, we only offer Click & Collect service online. Kindly contact our customer service care on: 0208 853 1000 or email us at email@example.com for further enquiries, to know if we can deliver to your area.
Click & Collect
We currently offer this service. Order shopping from our online store and collect from one of our local stores or hubs for free. Alternatively, you can use our delivery option.
Privacy & Security
To ensure a safe and secure shopping environment for all customers, Ades reserves the right to use reputable security devices and systems. We protect the privacy and confidentiality of your information, including personal information.
Ades may change its policies occasionally, please check our policy page from time to time.
Returns, Refund & Replacements
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace if you pop into one of our local store's near you or issue a full refund on most products, as long as it is within the relevant cancellation period. For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.
Products Not Refundable Unless Faulty The following products are not refundable unless faulty:
Frozen, smoked or perishable goods
Magazine where the seal has been broken
Top-ups and scratch cards are not refundable under any circumstances
Requesting for a refund If you have handed the item(s) back to a member of staff (for Click & Collect) or posted it back to us (for Online delivery), we will arrange for a full refund. You can choose either a refund or an exchange from any of our local stores near you. We will refund your money in the same way you paid for the item(s).
By credit or debit card : Your money will go back on the same card. Allow 3-5 working days for the refund to show in your account. By cash : Your refund will be given in cash. By online credit : Your refund will be credited into your online account for you to use on your next shopping or share with a friend.
If your item was purchased at an offer price, your refund will be based on that promotional price.
Your statutory rights Don’t worry, our guarantee in this policy does not affect your statutory rights.
If you choose to order online and collect from one of our stores, the time slot and store for collection will be agreed with you when you place your order.
Please note that you will be unable to collect your order earlier than the agreed time slot at the time you place your order. If you arrive late, you may still be able to collect your order.
Please bring your order number and the Bank card you used to pay for your order (We will not be able to give you your order unless you produce an appropriate form of I.D.).
Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Payment, Pricing & Promotions
We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of credit to your credit or debit card.
Prices and VAT Please note that the prices on our website are guides only. The actual price you pay will be the price charged in-store at the time your order is picked for processing. The actual order value cannot be determined until the day of delivery, because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.
When you visit any of our stores to collect your order, you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on our website is unacceptable.
Promotion We give customers a reason to buy as the more they spend, the more they are rewarded! We always ensure our customers get great value for money, by providing amazing deals. Some offers may not be available in store if they are out of stock; some prices may also vary.
Please note that cheaper alternatives on our website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested.
When you come to collect your order from either of our stores, you may return any item and receive a full refund if you feel that the product ordered is unacceptable.
Thank You Gift Voucher
Please note that the Thank You Gift Voucher Banner on our website, is a £5 discount offered to all customers that ordered from Ades Delivery website last year 2021.
Referring a Friend
We currently offer £5 discount for every friends that you refer. See below for how it works.
Click on "My Account" on the top left of your webpage to access your "Account Dashboard"
To refer a friend, click on the last tab in the left side menu that says "My Referrals"
To get your reward, you need to invite a friend to shop at Ades by using the field provided for you in your account section. Note that you can only invite a friend that hasn't registered on Ades website.
If your friend visit Ades website through your requested email and made a shopping worth £50, you will be rewarded with 50 point on your account.
Every 10 point is equivalent to a pound, which means 50 point is equivalent to £5 that you can deduct from your total order when you next shop with us before paying the balance.
Updating Account Information and Customer Services
To change your account information, click on “My Account” on the right tab at the top of the page. Once you enter your login information you will be taken to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.
Your 'Account Dashboard' shows you your recent orders, to change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”
To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Add New Address” "Change Billing Address", "Change Shipping Address", “Edit Address”, or “Delete Address”
To view your recent or last orders, click on the tab in the sidebar menu that says "My Order"
To subscribe or unsubscribe to the Ades newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe
The adesfoods.com and adesfoods.co.uk website is owned and operated by Ades Limited (company registration number 10727224, VAT number 370742401 ), a company registered in England and Wales, whose registered office is at 1-3 Eastmoor Street Charlton, London, SE7 8LX.
Ades is the African Caribbean retail and wholesale groceries supermarket of choice in South East London. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market.
Our aim is to make top quality African and Caribbean foods and drinks accessible and affordable to consumers in and around London, the United Kingdom and in the EU.
Do you Deliver to multiple site?
Yes we do, we can deliver to a number of your stores including home deliveries. Just let us know the details and we’d be happy to assist you.
What are your delivery hours?
Our delivery hours is 9am to 6pm, Monday - Friday.
What type of card do you accept (Payment)?
We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unuthorised access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of a credit to your credit or debit card or credit your account.
Our privacy and security policy
You can be totally confident when you shop with Adesfoods.co.uk, online or on your mobile (coming soon).
Our Secure Server Software encrypts your credit/debit card information to ensure your transactions with us are private and protected as they travel over the Internet.
We only accept orders from Web browsers that permit communication through Secure Socket Layers (SSL) technology.
Are the prices on the website and mobile app (coming soon) the same as in-store prices?
We aim to always show the same price online as we do in store. Although there may sometimes be discrepancies as we advertise promotions one day in advance in order to show you upcoming deals. The price you'll pay for products is the price of the product on the day of collection across both online and in store purchases.
I've seen a promotion / offer in store, can i get the same deal online?
We're sorry the promotions available in store are not always available online, but we are doing our best to match store promotional prices, however, this isn't always possible.
If there is a multi-save or promotional price on a product it will be shown when you place an order, meaning the price you see is the price you pay.
How is my order confirmed?
Once you've checked out, you'll receive a confirmation e-mail, detailing all the products, quantities, and prices in your order. When you arrive at your selected collection store, handover your proof of purchase or give your purchase number to someone at the click & collect service desk.
The sales order processor will give you your products with a full delivery note with details of all the products you've bought, including substitutions and unavailable products once they see your proof of purchase.
If you have any queries about substitutions or out of stock items, you can ask your sales order processor.
Alternatively, please call our customer service team on 0208 853 1000* or click here to email our customer service team.
Can I add items to my order once in store?
Yes, you can, but you will have to join the queue system and pay for those items. Due to the number of people shopping, we won't be able to bypass any customer to serve you.
How do i log in as wholesale customer?
To log in as a wholesale customer, first you must register with us in-store. Click here to see our registration process.
If you are already an Ades wholesale customer and do not have the code provided to you at the time your account was created, please contact the sale department 0208 853 1000* for your code. Alternately, click here to email the technical department for your code.
If you already have your code, click here to submit the code. Once submitted and the code is correct, it will take you to the online registration page, where you can set up your online account, which you can use when placing your order.
I am having problems signing in to my account.
First, check that you've entered the correct email address and password. If you've forgotten your password then please click on the 'Forgot your password' link
If you've changed your email address recently, then you may need to update your account details.
To do this, sign in on our website using your old email address and password, then click on the 'My Account' link at the top of the page. When I tried to sign in to the website, I got returned to the same page.
When this happens, you'll need to verify that your browser is accepting cookies.
To check this in Internet Explorer (on Windows), select the tools option from your web browser.
Then, select 'Internet options', go to the privacy button, and set it to 'medium'.
If you have any queries on how to check this please contact us on 0208 853 1000* and select Option 403 to speak to our Technical Department. I am having problems connecting to the website.
Try connecting to another website.
If you can connect to other websites but not Adesfoods.com, please check that you're typing in the correct address: https://adesfoods.co.uk/
Please also make sure you aren't clicking on an out-of-date bookmark or favourite.
If you still can't connect, then call your Internet Service Provider for assistance. I am having problems adding and removing items from my basket.
Delete your temporary internet files and your cache.
For more information on how to do this, have a look in the help section of your web browser or in the settings on your mobile if you're using the app (coming soon). Errors appear when I tried to confirm my order at the checkout.
If you can't check out, you may see one of the following error messages.
Sorry, the card number you have entered is invalid.
If you see this message, make sure you're using a valid card type and entering the card number correctly, without spaces.
Remember, Ades doesn't accept American Express. The security code entered is invalid.
We ask for the security number from your payment card to prevent your account from being used fraudulently.
On most cards, the security code is the last 3 digits printed on the signature strip. The expiry date entered is invalid.
If your card expires at the end of the current month it may not verify on the site. This is because it may expire before we take payment and we won't be able to verify your new card, as it won't be activated until your current card expires The issue number you supplied is invalid.
We only need issue numbers for Maestro cards.
If your card is Visa or Mastercard please don't enter an issue number - just leave the box blank. There has been a problem confirming your order
Please try and process your order again. If this doesn't work, please refer to your browser (e.g. Google Chrome, Safari) support to delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue. Your card has not been authorised
There has been a problem authorising your card. We would advise you to contact your issuing bank to resolve this.
If your card issuer can't help, please refer to your browser (e.g. Google Chrome, Safari) support.
Delete your browsing history and clear any temporary internet files and cookies, in case these are causing the issue. From time to time we experience temporary problems with the website.
We're not perfect. But when there's an issue, we're working hard to fix it fast, so come back very soon.
I am having problems with the speed of the website.
A number of factors can affect your browsing experience.
If you're dissatisfied with the website speed, we recommend taking one or more of these steps:
Update to the latest version of your web browser.
If you're still not happy with the speed, try a newer browser such as Mozilla Firefox or Google Chrome.
Perform an online bandwidth test. This will check the speed of your broadband package and will find out if you're just having intermittent problems or if you're not getting maximum speed from your Internet Service Provider.
Visit our shopping faster page to get more information on doing a speedy shop.
Alternatively, contact us on 0208 8353 1000* and select option 403 to speak to our technical department for further assistance. Technical requirements.
To get the best shopping experience on Adesfoods.com, we strongly recommend using the latest editions of any of the following major browsers:
Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari.
Alternatively, if you have a mobile device you can shop with our Grocery app (coming soon). Contact us. Click here to contact us for more information.