This policy applies to everything you buy from Ades foods online, and if your items have been sold by one of our retail outlets, you may also be offered additional rights.
We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace or issue a full refund on most products, as long as it is within the relevant cancellation period.
For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.
Product Recall: Keep up to date with the safety issues and product defects of items sold at Ades. Click here for more details.
Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:
We'd like you to be happy with everything you purchase from Ades. Should you change your mind about your purchase, please return the product in their original packaging and in their original condition with your proof of purchase, within 28 days from the day you receive the goods (the cancellation period) and we'll happily offer a refund. Note that we do not accept change of mind returns on certain products due to health and hygiene reasons: Frozen smoked or perishable goods and baby food once they've left the store.
We do our best to make sure everything work perfectly, but if it doesn't, our customer services team are happy to help. You can reach them on 020 88531000.
Deliveries will be brought to the front door or house or to the communal entrances of block of flats/apartments. Delivery drivers are unable to bring orders inside the house or into a block of flats. Please respond promptly to collect your order once delivered.
We do delivery to the whole of UK residential addresses. We also offer "Click & Collect" for FREE to all customers from our Thamesmead branch. For all wholesale customers, we only offer Click & Collect service online. Kindly contact our customer service care on: 0208 853 1000 or email us at firstname.lastname@example.org for further enquiries, to know if we can deliver to your area.